Refund Policy
Last updated: 6 August 2026
At NEXABEAUTY, we stand behind the performance and durability of our products. That’s why we offer a 90-Day Risk-Free Guarantee, a 1-Year Limited Warranty, and an optional Lifetime Warranty — so you can purchase with complete confidence.
90-Day Risk-Free Guarantee
Try your GlowPods device for up to 90 days, completely risk-free. If you’re not satisfied with the results after consistent use, you may request a full refund — no return required.
How to Claim a Refund Under the Guarantee
You can request a refund at any time within 90 days of delivery. There is no minimum waiting period, and you do not need to return the device.
- Email support@nexabeauty.co within 90 days of your delivery date.
- Include your order number and a brief explanation of why the product did not meet your expectations.
- If you have used the device for several weeks, dated photos of your progress are helpful but not required.
Review Process: We will review your request and respond within 2–3 business days. If approved, your refund will be issued to the original payment method within 7–10 business days.
1-Year Limited Warranty
All GlowPods devices come with a 1-Year Warranty against manufacturing defects. Covered: functional malfunctions under normal usage and manufacturing defects. Not covered: damage from accidents, misuse, improper handling, or unauthorized repairs (unless covered under the Lifetime Warranty). To file a claim, email support@nexabeauty.co with your order confirmation, a description of the issue, and photos or videos showing the defect. If eligible, we’ll send a free replacement device — no return required in most cases.
Lifetime Warranty (If Purchased)
If you added the optional Lifetime Warranty at checkout, you are protected for the entire lifespan of your device — even in cases of accidental damage or misuse. Email support@nexabeauty.co with your order number, proof of the lifetime warranty purchase, and a short explanation with photos or videos. If approved, we’ll ship a replacement free of charge.
Standard Return Policy (for unopened/unused items)
You may return unopened and unused items within 90 days of purchase for a full refund. Products must be unused and in their original packaging. Please contact support@nexabeauty.co before sending anything back, then ship the product to the return address we provide. Customers are responsible for return shipping costs and should use a trackable method. Refunds are processed within 7–10 business days of receiving and inspecting the returned item.
Digital Products (eBooks & Guides)
Because our eBooks and digital guides are delivered instantly and cannot be returned, all sales of digital products are final and non-refundable once the download has been accessed. If you experience a technical problem accessing your download, contact support@nexabeauty.co and we’ll make it right.
Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us within 90 days with your order number and photos. We’ll arrange a replacement or refund at no cost.
Non-Returnable Items
Gift cards, digital downloads, and items returned more than 90 days after purchase are non-returnable.
High-Value Returns
For returns over $75, we recommend insured and trackable shipping to ensure safe delivery.
Express Shipping
Express shipping fees (if selected during checkout) are non-refundable.
Return Address (for approved returns only)
EcomNexa, LLC
1209 Mountain Road Pl NE, Ste N
Albuquerque, NM 87110
United States
Please do not send returns without first contacting us for authorization.
Policy Abuse Prevention
NEXABEAUTY reserves the right to refuse refunds or warranty claims in cases of suspected abuse or fraudulent activity.
Cancellation Policy
Unfulfilled orders: You may request a cancellation within 24 hours of placing your order by emailing support@nexabeauty.co with your order number. Once an order has entered fulfillment, it cannot be canceled through this process.
Fulfilled orders: Once your order has shipped, it cannot be canceled. Please refer to our Standard Return Policy above.
Subscriptions (if applicable): If you enrolled in a subscription, it renews automatically based on your selected frequency. You may request cancellation after your first renewal by emailing support@nexabeauty.co or by managing it in your account.
Need Help?
Contact us at support@nexabeauty.co and we’ll respond within 24 hours.