Shipping Policy
Last updated: 6 August 2026
At NEXABEAUTY, we are committed to delivering your order efficiently, no matter where you are in the world. Below is everything you need to know about shipping times, order processing, and our policies.
Digital Products
Our eBooks and digital guides (the Menopause Glow Guide, the Bright-Eyes Blueprint, and the 90-Day Under-Eye Renewal Tracker) are delivered instantly by email and download link after purchase — no shipping required. If you don’t receive your download, check your spam folder or contact support@nexabeauty.co.
Delivery Times by Region (physical products)
North America — United States: 5–9 business days; Canada: 7–9 business days.
Europe — United Kingdom: 5–7 business days; Netherlands, Sweden, Finland, Denmark: 4–12 business days; France, Germany: 5–10 business days; Austria, Spain, Switzerland: 6–12 business days; Norway: 8–12 business days.
Asia-Pacific — Hong Kong: 2–3 business days; Singapore: 5–7 business days; Malaysia: 6–8 business days; Australia: 5–7 business days; United Arab Emirates: 7–9 business days; Thailand, Philippines, Indonesia: 8–12 business days.
Rest of the World — All other countries: 7–12 business days.
Please note: business days do not include weekends or national holidays.
Order Processing Times
Processing Time: 1–2 business days. Once your order is placed, we verify it, perform a quality check, and prepare it for shipment.
Shipping Time: Shipping time begins once your order leaves the warehouse and depends on your region (see above).
Tracking & Notifications
You will receive email updates at each stage of the shipping process. Once your order ships, you’ll receive a final email with tracking details.
Lost or Stolen Packages
If your tracking information shows “Delivered” but you did not receive your package, contact us at support@nexabeauty.co within 7 days. While we will do our best to assist you, NEXABEAUTY is not responsible for lost or stolen packages after confirmed delivery.
Delivery Delays
Once your order has shipped, NEXABEAUTY is not liable for any delays caused by shipping carriers, customs clearance, weather, or events beyond our control. We appreciate your patience.
Customs Duties & Import Taxes
Customers are responsible for any customs duties, import taxes, or fees imposed by their country’s customs authorities. These charges are not included in the product price or shipping fees and may be collected at the time of delivery.
Address Changes
Address changes must be requested through NEXABEAUTY Customer Service before your order is shipped. We are not responsible for address changes made directly with your local post office or carrier.
Free Worldwide Shipping
We offer free standard shipping worldwide on all physical orders. In rare cases, please allow up to 28 days for delivery before requesting a cancellation or refund.
Non-Refundable Shipping Fees
If you opt for express shipping (when available), those fees are non-refundable.
Need Help?
If you have any shipping-related questions, please reach out to support@nexabeauty.co. Our support team is available and will respond within 24 hours.